The tenant fee ban came into effect from the beginning of June, and we won’t lie, we let those fees go a LONG while
ago, in fact, almost a whole year before the deadline. So, you know you aren’t getting any tenant
fees with Abode, but what does that actually mean and how have the new rules changed things… for
other agents that is! We explore the new regulations in our latest blog.
The Tenant Fees Act has banned most letting fees and caps tenancy agreements signed on or after 1
The ban applies to all assured shorthold tenancies, tenancies of student accommodation and
licences to occupy housing in the private rented sector in England. Although most tenancies in the
private rented sector are assured shorthold tenancies, if you’re not sure what kind of tenancy you
have, Shelter has a tenancy rights checker that should help you to figure this out:
Why bring the ban in?
To us, this is obvious – to save you money. It’s more than that though, it also allows you to see the
costs in the advertised rent with no hidden surprises. It’s always good to know how much you are
actually going to pay when you sign on the dotted line!
So, what does most fees mean?
Well now, the only payments landlords or letting agents can charge for new tenant contracts are:
- the rent itself
- a refundable tenancy deposit (capped at five weeks’ rent where the total annual rent is less than £50,000 or 6 weeks’ rent where the total annual rent is £50,000 or above)
- a refundable holding deposit to reserve the property/room (no more than one weeks’ rent)
- payments associated with early termination of the tenancy, when requested by the tenant
- payments in respect of utilities, communication services, TV licence and Council Tax a default fee for late payment of rent and replacement of a lost key/security device giving access to the housing, where required under a tenancy agreement.
This means that no longer can an agent charge £100 to put your email on a piece of paper or to print
you a simple copy of your agreement – but we never did that anyway!
Well, if tenants aren’t paying for the service who is?
Officially, the UK Government website says:
“The party that contracts the service – the landlord – will be responsible for paying for that service,
helping ensure the fees charged reflect the real economic value of the services provided and
sharpen letting agents’ incentive to compete for landlords’ business.” All you need to know is that
when renting with Abode, the cost of your tenancy will be as it has always been, simple and easy to
understand. This also goes for landlord and property management fees. Honesty is always the best
What if I’ve entered into a tenancy, but I’ve already paid fees?
The short answer is the deadline is officially later. If a landlord or agent requires you to make a
payment under a term within a tenancy, which was entered into before the ban came into force,
such as check-out or renewal fees, they can continue charging those fees until 31 May 2020.
What should I do if I think I’m being charged when I shouldn’t be?
If the payment a landlord or agent is charging is not listed above, it is not lawful, and a landlord or
agent should not ask you to pay it. If a landlord or agent has charged a prohibited payment, check
the list of permitted payments on the UK Government website – we link you to it below (page 10 is
the one you need!)
If you’re being evicted and a landlord hasn’t given you back any fees they owe you, the good part is
they legally have to. A landlord cannot evict you using the section 21 eviction procedure until they
have repaid any unlawfully charged fees or returned an unlawfully retained holding deposit. (All
other rules around the application of the section 21 evictions procedure will continue to apply.)
If you need any further information about the legal side, or your worried a different agent is
charging you for something you shouldn’t be being billed for under the new guidance, take a look at
the Tenant Fees Act 2019: Guidance for tenants on the UK Government website: